What is Hardware as a Service?

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In the technological landscape, businesses are constantly seeking innovative ways to stay ahead of the game and remain competitive. One emerging concept that has gained significant attention is Hardware as a Service (HaaS). This unique business model offers companies the opportunity to lease or rent hardware equipment on a subscription basis, rather than making large upfront investments in infrastructure.  

With HaaS, organizations can access top-of-the-line technology without shouldering the burden of ownership. We will delve into what exactly HaaS entails and how it can revolutionize the way businesses approach their IT needs.  

Defining Hardware as a Service 

HaaS is a business model that allows companies to lease or rent hardware equipment instead of purchasing it outright. With HaaS, businesses can access the latest technology without having to invest heavily in infrastructure. This arrangement offers several benefits for organizations, including lower upfront costs and the ability to easily upgrade or scale their hardware as needed. 
 
One of the key advantages of HaaS is its cost-effectiveness. Instead of making a large capital expenditure on hardware equipment, businesses can allocate their resources more efficiently by paying monthly subscription fees for the use of the equipment. This reduces financial strain and frees up capital for other critical aspects of operations. 
 
HaaS provides flexibility and scalability. Companies often find themselves needing to upgrade their hardware frequently. If an organization needs additional hardware due to growth or new projects, they can quickly scale up by adding more devices through their service provider.  

The Shift to Service-Based Models 

The shift to service-based models, such as HaaS, is driven by the need for businesses to adapt and innovate. With HaaS, companies can access cutting-edge hardware technology without the high upfront costs associated with purchasing and maintaining their own infrastructure. This model allows organizations to focus on their core competencies while leaving the hardware management and updates to the service provider. 
 
HaaS shifts the responsibility of maintenance and upgrades onto the service provider, reducing downtime and ensuring that businesses always have access to reliable hardware solutions. 

 By outsourcing these tasks, organizations can redirect their resources towards strategic initiatives instead of allocating them towards routine IT management. 

Potential Drawbacks of Hardware as a Service 

HaaS offers numerous benefits, there are also potential drawbacks that businesses should consider before adopting this model. One major drawback is the lack of ownership and control over the hardware equipment. By leasing or renting hardware, companies do not have complete ownership of the assets and may be bound by restrictions set by the service provider. This can limit their ability to customize or tailor the equipment to specific needs, potentially hindering productivity and efficiency. 
 
HaaS subscriptions often come with long-term contracts that can be difficult to terminate without financial penalties. If a business no longer requires certain hardware or wants to upgrade to newer versions, they may still be obligated to continue paying for unused or outdated equipment until the contract expires. 
 
Another potential drawback is dependence on the service provider’s reliability and technical support. If there are any disruptions in service or if technical issues arise with leased hardware, businesses may rely heavily on prompt resolution from their service provider. Any delays in resolving these issues could impact operations and lead to costly downtime. 
 

Choosing the Right HaaS Provider – Factors to Consider 

Choosing the right HaaS provider is crucial for businesses looking to leverage this innovative model. There are several factors that organizations should consider when selecting an HaaS provider. 
 
First and foremost, reliability is key. Businesses need to ensure that their chosen provider can deliver consistent and uninterrupted access to hardware equipment. Downtime or technical issues can be detrimental to productivity and customer satisfaction. Therefore, it is essential to evaluate the track record of potential providers, including their uptime statistics and response time in resolving any problems. 
 
Secondly, scalability should also be taken into account. As businesses grow and evolve, their hardware needs may change. It is important for the HaaS provider to offer flexibility in terms of upgrading or downsizing equipment as required. This ensures that organizations can easily adapt without being locked into unnecessary long-term commitments or additional costs. 
 
Lastly, security considerations must not be overlooked when choosing an HaaS provider. Organizations entrust their data and sensitive information with these providers; therefore, robust security protocols must be in place such as encryption methods, user authentication processes, regular system updates, and backup systems. 

Is HaaS Right for You? 

Deciding HaaS is right for your business depends on various factors. HaaS can be particularly beneficial for small and medium-sized enterprises (SMEs) that have limited budgets or do not want to make large upfront investments in hardware infrastructure. By subscribing to HaaS, these companies can access top-tier technology without the financial strain of ownership. 
 
HaaS offers flexibility and scalability that traditional purchasing models cannot provide. As businesses grow and their needs change, they can easily upgrade or downgrade their hardware subscriptions accordingly. This allows for better resource allocation and cost management. 
 
However, it’s important to consider some potential drawbacks of HaaS.  
 
Ultimately, the decision to adopt HaaS should be made after careful consideration of your company’s unique needs and circumstances. It may be worth consulting with IT professionals or conducting a cost-benefit analysis before making a final decision on whether HaaS is the right fit for your organization. 

from: https://reciprocaltech.com/blog/what-is-hardware-as-a-service/

Five Steps Your Organization Must Take to Keep Your Data Safe

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Keeping your data safe is extremely important. More precedence has been put on data privacy and security in recent times as phishing and ransomware litter the landscape. Unauthorized access to data can lead to severe consequences. The methods employed by cybercriminals today are more sophisticated than ever; and it quite often allows them to breach organizational data security. Today, we thought we would take a look at a few strategies people are using to protect their data. 

Implement Multi-Factor Authentication

One of the first lines of defense against unauthorized access is the implementation of more robust authentication protocols. Using multi-factor authentication (MFA) to add an extra layer of security beyond traditional usernames and passwords is a good practice. MFA typically involves a combination of something you know (password), something you have (security token or mobile device), and something you are (biometric data).

Train and Educate Personnel

Human error is a significant factor in data breaches. Provide comprehensive training to your personnel on security best practices, including how to recognize phishing attempts and the importance of strong password management. Educated employees are more likely to be vigilant against potential security threats.

Regularly Update and Patch Systems

Outdated software and systems are vulnerable to exploitation by hackers. To keep this from being a problem, regularly update and patch your operating systems, applications, and security software. Automated updates can streamline this process, as long as they themselves are current.

Encrypt Sensitive Data

Encrypting sensitive data adds an extra layer of protection, even if unauthorized users manage to gain access to the system. Encryption converts data into a coded format that can only be deciphered with the appropriate decryption key. This is particularly crucial for data in transit (such as emails) but also useful for data while at rest (stored on servers or devices).

Conduct Regular Security Audits

Regular security audits are essential for identifying vulnerabilities in your system. Conduct thorough assessments of your network, applications, and infrastructure to discover potential weak points. Regular audits help you stay proactive and address security issues before they can be exploited.

Limit User Access and Permissions

Adopt the principle of least privilege (PoLP) by restricting user access and permissions to the minimum necessary for their roles. This limits the potential damage that can occur if an unauthorized user gains access to an account. Regularly review and update user access permissions to fit the needs of the organization.

Keeping your data safe is a major consideration for the modern business, and the modern computer user. If you would like to talk to one of our IT professionals about getting access to the security tools and strategies they use to protect other Indiana businesses, give us a call today at (317) 759-3972.

from: https://reciprocaltech.com/blog/five-steps-your-organization-must-take-to-keep-your-data-safe/

Choose a Managed Services Provider Over a Typical Computer Repair Company

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If your business needs to revisit its technology management model, look no further than a managed service provider. Let’s discuss some of the notable benefits of working with a managed service provider—benefits that are demonstrable and impactful enough to shift the trajectory of your business moving forward.

But first, a quick look at what a managed service provider actually does and the value they provide.

Why Are Managed Services All the Rage?

Managed services consist of a business model in which your organization outsources IT management to a third-party provider. This provider has expert technicians on hand who can work to proactively address issues and prevent them from escalating into major problems. Managed services also help your business optimize for efficiency and productivity by preventing issues from interfering with workflow and assisting employees as needed.

Managed services were considered a niche category of business, but these days, there are providers who build their entire business model around supporting other businesses—and it works, providing win-win solutions for both parties involved.

How to Identify an MSP

If you’re looking in the Indiana community, well, look no further; we’re the go-to managed services provider around. If you’re not convinced, consider looking for the following traits:

• MSPs tend to operate remotely for the most part, only scheduling an on-site visit for work that requires such hands-on attention. This keeps distractions to a minimum so your team can focus on their work.
• MSPs can offer subscription-based models to give companies more options for their services. This keeps IT maintenance costs lower than they typically would be, and the lower cost makes for a better budget management tool.
• MSPs can customize their solutions to fit specific needs and price points. This means that companies will not overinvest their resources into solutions they don’t want or need.
• MSPs offer support 24/7/365, meaning that there is always an option to get in touch with your provider thanks to remote capabilities.

Furthermore, MSPs can help you radically improve your existing IT infrastructure to address challenges present for legacy systems and inefficiencies. MSPs have staff dedicated to helping teams strategize in this way.

In some cases, your existing IT employees might be able to handle maintenance of existing systems, but they don’t have the time to address some of the more future-minded planning that is necessary in today’s highly competitive business environment. MSPs can help to pick up the slack in whichever part of operations your business needs.

And, finally, MSPs have existing relationships with vendors that businesses can leverage to their advantage. From procurement to support, MSPs can assist with any vendor relationship management.

Are You Convinced of the Value of Managed Services?

Are you ready to commit to an MSP’s services? Reciprocal Technologies is here to assist you. To learn more, reach out to us at (317) 759-3972.

from: https://reciprocaltech.com/blog/choose-a-managed-services-provider-over-a-typical-computer-repair-company/

Technology Management Can Be Beneficial for SMBs

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Technology is one of the most important elements to consider when growing your business, and while it might seem like it can magically solve all of your operational problems, it takes a lot more than a simple implementation to address your company’s pain points. In fact, failing to integrate technology properly can lead to even more problems.

First, you’ll need to consider how complex your IT infrastructure is, as it’s not worth investing in more technology if you cannot manage your own the way it currently is. You need technology that yields a return on your investment, and you can ensure that this happens by working with a consultant who can aid your organization in getting a bird’s eye view of your IT infrastructure.

Security is also a main factor to consider for any technology deployment process. There are countless threats out there with new and emerging ones being particularly dangerous. You need to invest time, effort, and resources into shoring up vulnerabilities to these problems before they sink your business altogether. Security doesn’t turn a profit, but it does prevent you from throwing it all down the drain due to negligence.

Additionally, you’ll want to consider whether or not it’s worth hosting your own hardware or using cloud-based tools. If you invest in hardware, you’ll likely spend somewhere in the realm of five figures, leading to a costly and complicated solution to your problems. These days, the cloud can alleviate these challenges through as-a-service offerings for processing, storage, and application hosting.

Lastly, we want to highlight that mobility is something that all businesses should be taking seriously. It enables your organization to do some astounding things, but you also need to make sure that it’s managed appropriately. Productivity suites like Microsoft 365 and Google Workspace aid in mobility while also offering collaboration tools, and since they can be controlled from one centralized location in the cloud, your organization will always have access to the resources it needs to stay mobile.

Let’s Build a Better Technology Infrastructure, Together

Thankfully, managing your IT can be made much easier by working with experts like us at Reciprocal Technologies. Our professional expertise in technology management and maintenance is an asset to any organization. To learn more, reach out to us at (317) 759-3972

from: https://reciprocaltech.com/blog/technology-management-can-be-beneficial-for-smbs/

Don’t Let Fake Browser Updates Fool You

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Ensuring that your computer’s software stays up to date is always crucial for security and for the performance of the software. Outdated operating systems, web browsers, or other essential applications can result in malfunctions and expose you to potential threats. It’s important to be aware that hackers can disguise malware as critical web browser updates.

The Proliferation of Fake/Malicious Updates, with a Significant Surge Among Apple Users

We’ve moved beyond the era where Apple users believed their Macs were impervious to viruses and malware. Specifically addressing Apple users, a strain of malware is widespread on MacOS devices, although it targets both Windows and Mac systems. This represents one of the initial social engineering campaigns affecting both operating systems through deceptive browser updates.

Here’s how it operates:

A seemingly legitimate window or popup prompts you to download the latest version of Google Chrome or Safari. It claims there are security fixes or updates available and encourages you to download or click a button to update your browser.

The appearance is so authentic that it can deceive almost anyone.

Instead of installing a genuine update, your computer becomes infected with a malware called Atomic Stealer. This malicious software is designed to pilfer your credentials, cookies, browser history, capture your screen, and record keystrokes, making it highly perilous. Although Atomic Stealer is not a new threat, this method adds another layer to its ability to propagate by tricking users.

Preventing Deceptive Browser Updates

You’ll want to ensure that your computer or laptop has updated antivirus software at all times. You should always implement multi-factor authentication on accounts that support it, providing an additional safeguard in case your passwords are compromised. Another tip is to exercise caution and refrain from clicking on suspicious links or downloading attachments—an elementary yet effective practice to avoid malware infections. Finally, you will want to install updates and software solely from reputable sources.

Guidelines for Updating Google Chrome

Open your Chrome Browser, click on the three-dot icon at the top right, then navigate to Help > About Google Chrome. A new tab will appear, checking if you have the latest version and enabling an update if available.

Instructions for Updating Safari

Access the Apple menu > System Settings, then click Software Update. If updates are available, they will run, prompting a restart to complete the process.

In the event you encounter any unusual warnings or notifications, it’s advisable to consult with Reciprocal Technologies IT professionals. Reach out to us today at (317) 759-3972 for any assistance you may need.

from: https://reciprocaltech.com/blog/dont-let-fake-browser-updates-fool-you/

Managed IT Services Improve Organizational Security

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In response to today’s threat landscape, safeguarding technology and data has become a pivotal concern for everyone; and every business. Ensuring the protection of essential assets and customer data within your infrastructure demands a strategic approach. Collaborating with a proficient managed service provider (MSP) is the key to prioritizing security effectively. Here are some critical services they can provide.

Around-the-Clock Infrastructure Monitoring

Amidst the hustle and bustle of daily business activities, keeping a vigilant eye on your network can be challenging. One of the best ways an MSP can provide value to your organization is to entrust them with the task of continuous monitoring to detect any suspicious activities. Given the prevalence of sophisticated phishing threats, maintaining a secure network necessitates constant oversight. By letting an MSP handle security monitoring, you can focus on your work with confidence and peace of mind.

Updates, Patches, and Maintenance

Businesses often struggle to allocate time for essential tasks such as patching, maintenance, and equipment upgrades. Delaying these crucial activities until a major incident occurs can lead to catastrophic consequences like hacking attacks or hardware failures. MSPs excel at remotely deploying patches, updates, and maintenance, minimizing disruptions to your day-to-day operations.

Maintaining Compliance

Different industries grapple with specific compliance regulations governing technology. Failure to address these regulations, especially when securing sensitive data, can result in substantial fines. Collaborating with an MSP helps you navigate the intricate landscape of compliance. They assist in determining applicable regulations for your business and establishing a secure infrastructure to protect regulated data.

Dynamic Security Features

MSPs empower your organization with a suite of powerful security solutions, including firewalls, antivirus software, encryption, antimalware tools, virtual private networks, and content filtering. These features contribute to fortifying your network against potential threats. Moreover, MSPs can manage, maintain, and update these security measures remotely, ensuring you always have the latest threat definitions at your disposal.

We Can Help!

The complexities of technology and security can be tough to manage, but with Reciprocal Technologies as your partner, the process becomes more of a straight line than a curvy road. Instead of grappling with security concerns, focus on what matters most—delivering value to your customers and clients. To learn more contact us today at (317) 759-3972. 

from: https://reciprocaltech.com/blog/managed-it-services-improve-organizational-security/

New Malware Sets Sights on Stealing Your Facebook Business Account

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With so many businesses putting time and effort to cultivate an active following on social media, it only makes sense that cybercriminals try to get a piece of the pie.

A new malware strain particularly targets Facebook business accounts to run malicious advertising campaigns on your dime.

“Professional” Budget Tracking Templates Spread Social Media Malware

The cybercriminals behind this one definitely understand their audience. They’ve created malware that poses as a free budgeting spreadsheet that users can open up in Microsoft Excel or Google Sheets. So far, most of the cases reported involve the cybercriminals offering the tool via Facebook, specifically to business page admins, through Facebook Messenger. It’s likely that these “resources” can be shared in plenty of other ways as well.

Once opening the file, the malware “NodeStealer” is installed (although in some cases, it came with additional malware that could steal cryptocurrency, disable Microsoft Defender, and more). It then steals your social media credentials, in particular, your Facebook business credentials, and compromises your accounts so criminals can quickly deploy ads using your financial information to spread more malware.

If you’ve ever had any experience trying to work with Facebook to reclaim an account (or get any kind of professional support as a small business on the social network) you probably can guess how painful this can become if your organization values its social media presence.

How to Avoid this Cyberthreat

Like most threats, it comes down to thinking before you click. If someone you don’t know is randomly offering you a free resource, do a little research before you just click on it and download it. If something seems suspicious, it probably is.

Also, make sure you have multi-factor authentication set up for your Google, Facebook, Microsoft, LinkedIn, and Twitter/X accounts, as well as any other accounts that offer it. This is a huge additional layer of security that will keep most bad guys out of your stuff even if your passwords become compromised.

Of course, if you think something has been compromised, you should also update all of your passwords.

Looking to avoid cyberthreats and secure your business? Give us a call at (317) 759-3972 to talk about how we can keep your organization safe.

from: https://reciprocaltech.com/blog/new-malware-sets-sights-on-stealing-your-facebook-business-account/

5 Common Technology Issues That Must Be Addressed by SMBs

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There’s no getting around the fact that technology is critical for business operations, but with technology come various challenges that need to be addressed. If you’re not careful, issues with your IT can distract you from other technology problems that could develop even further if left unchecked. Let’s look at five of the most common technology issues that modern businesses face.

Cybersecurity

If you’re not ready to tackle cybersecurity issues, then you’re in for a rude awakening. With malware, ransomware, phishing threats, and so much more out there, you need to take measures to protect your sensitive data.

Data Privacy and Compliance

On a similar note, data privacy regulations have only grown more stringent with time, so you need to take measures to ensure you are adhering to compliance laws and regulations. Failing to do so could result in legal action and fines levied against you.

Legacy Systems and Integrations

If your business is using out-of-date systems and software, you’re likely struggling with incompatibility issues. Newer software isn’t always going to play nice with legacy systems, so you need to invest in new platforms and modern solutions that are compatible 

Digital Transformation

When businesses adopt new technologies, there is often the potential for digital transformation to cause disruption, whether it’s because of employee resistance, skills gaps, or restructuring. How a business navigates this disruption will be pivotal to ensuring that the customer experience is not impacted.

Scaling and Business Agility

Your infrastructure will need to scale according to its needs, and implementing systems that are not capable of this scalability could hinder your company’s ability to grow. Make sure that you deploy solutions that can handle a change in increased workload and performance. One way you can do this is through cloud-based tools that can be used either short-term or long-term, depending on your needs.

If you want your business’ technology to work for you rather than against you, we recommend implementing managed IT services from Reciprocal Technologies. Our tried and true business model of scalable and affordable managed services will help your business overcome any technology challenges out there. Get started with a phone call to (317) 759-3972.

from: https://reciprocaltech.com/blog/5-common-technology-issues-that-must-be-addressed-by-smbs/

How to Make Smarter Decisions About Your Servers

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Servers contribute a significant effort toward your computing infrastructure, so it makes sense that you want devices that can fulfill your needs with performance, reliability, and security. To get the most out of your server units, we like to recommend you consider the following six tips when choosing new server hardware.

What Does Your Business Need?

To start off, you’ll have to consider your organization’s specific requirements and needs based on the number of users, the applications you’re running, and your data storage. Through assessing these details, you’ll be able to increase the odds of purchasing the right hardware for the right tasks.

Are You Prepared for Scalability?

Ideally, your business will grow, and your infrastructure should be able to support that growth. You’ll want to have scalable options that can add more CPUs, memory, or storage capacity as your organization thrives. Using cloud-based servers can make this process even easier and more cost-effective.

Have You Considered Virtualization?

Virtual technology provides your organization with opportunities to replace physical server infrastructures with digital ones in the cloud. It’s a great way to make better use of the resources at your disposal and reduce hardware costs. While it might cost more up-front, new server unit costs are actually larger, making virtualization a valid alternative for small businesses.

Are You Prioritizing Security?

You need to protect your servers, too, with features like firewalls, intrusion detection systems, and encryption. Furthermore, you need to update your server software and firmware with patches and security updates to ensure you’re addressing potential threats or vulnerabilities. You should also implement strong password practices and access control measures, including password management.

Have You Asked for Professional Help?

Server technology can be complicated, and if you’re not an IT professional in your own right, chances are that you’ll be better served by working with one to manage, maintain, and acquire your server units. We can offer consultations that help you make the best decisions possible for your organization’s needs.

Your business can overcome the challenges of server unit complexity by working with Reciprocal Technologies. To learn more, call us today at (317) 759-3972.

from: https://reciprocaltech.com/blog/how-to-make-smarter-decisions-about-your-servers/

How to Avoid Amazon Scammers

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Scams using online retail giant Amazon have become more frequent around the holidays as online purchases tick up. Most of these scams come in the way of impersonation scams. With the holidays upon us, we thought we’d go through what kind of Amazon scams you should look for and how to avoid being a victim.

Types of Amazon Scams

There are two major types of scams that people use when trying to use your Amazon account as leverage. It’s important to remember that these are probably the same with any major online retailer or company that you interact with a lot. 

Phishing scams

Always the predominant type of Internet scam, phishing is pervasive. Literally billions of phishing scams get sent out everyday. In this case, scammers send emails posing as Amazon and include PDFs attached stating that the user’s account will be suspended or on hold. This scam seems pretty simple, but it snags a lot of people. 

Membership Scams

A membership scam is a type of scam where a scammer will contact you and tell you you need to pay for some Amazon service. If you are a heavy Amazon user—which based on its company valuation, is a lot of us—this could cover any number of services or individual transactions. These scammers try to convince you to provide payment or bank account information in order to reinstate your membership. 

Stay Secure on Amazon

Here are some tips to help you avoid being the victim of a cyberattack:

Use Secured Channels 

In this case, the Amazon mobile app or official website are the only places users should seek out customer service or support. Going through a third party or even giving information to unknown organizations can cause trouble.

Don’t Give In to False Urgency

Internet scammers love to stir up emotional situations that make people act impulsively. As important as your Amazon account is, moving too quickly before taking control of the situation could result in you being scammed. 

Don’t Give Financial Data Out Over the Phone

This one is a good rule of thumb no matter the situation, but there is no way Amazon, one of the largest and most successful Internet companies, is ever going to ask you to pay for anything over the phone. 

Verify, Verify, Verify

Don’t rush, make sure that any correspondence from Amazon comes from an Amazon address.  Don’t be fooled by well-built scams that come from off-site “support”. You’ll also want to make sure that all emails regarding your Amazon account come from amazon.com. Craftier scammers may make this more challenging than it sounds, but verifying every transactional correspondence is the best way to avoid falling for crafty scams online.

Keeping yourself safe online is an ongoing process. For more great security tips and technology information, return to our blog regularly.

from: https://reciprocaltech.com/blog/how-to-avoid-amazon-scammers/

In-Office Work is Losing Steam

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Remote work has changed the way that businesses approach normal operations. Due in large part to the disruptions of the past couple of years, remote work has become a staple of the business environment, and while you might hear stories of businesses pushing hard to return to the workplace, the reality is that they are the exception rather than the norm.

In fact, statistics show that a hybrid workplace is becoming more and more popular with businesses, and they are adopting policies that will help them offer these scheduling practices to their employees.

Most Companies Aren’t Pushing Super Hard for a Return to the Office

You might see companies like Goldman Sachs or Tesla claim that these efforts are a way to force out employees who are not working hard enough, but really, this issue is not as large as it might seem to be.

The opposite of this is true; companies are looking for ways to make hybrid work a reality for their employees, and they are succeeding. In a report by Prithwiraj Choudhury, one of the associate professors at Harvard Business School, approximately 30 percent of United States workdays are completed remotely and office occupancy has hovered at half.

This does not look like a requirement of in-office work.

Use Hybrid Operations to Your Business’ Benefit

Hybrid presents several great opportunities and benefits for businesses. Employees also find it helpful; it turns out that having more flexibility than your traditional office environment is a powerful recruitment motivator. This is assuming that hybrid work fits into your workplace’s established operational workflow, and regardless, you’ll have to figure out who is working in the office and on what days.

The biggest benefit of hybrid work for most employees is going to be flexibility, so you’ll need technology to ensure that everyone can follow through on their workplace responsibilities as easily as possible. Therefore, the flexibility and technology you need to allow for this flexibility will be a major bargaining chip to get the most highly qualified candidates.

We’ll Help You Improve Your Business Technology

Reciprocal Technologies can help your business implement the best technology for a hybrid office environment. To learn more, call us at (317) 759-3972.

from: https://reciprocaltech.com/blog/in-office-work-is-losing-steam/